Online Banking Enrollment
Internet Banking / Bill Payment Agreement and Disclosure
Please read this agreement carefully before continuing.
This Internet Banking
Agreement and Disclosure governs your use of Internet Banking. Throughout
this web site the Agreement and Disclosure will be referred to as
"Agreement". By using Internet Banking, you agree to all of the terms of
this Agreement. Please read it carefully and keep a copy for your records.
- The person(s) subscribing to or using Internet Banking.
National Bank, We, Us,
- Refers to First National Bank of Raymond and any branch, agent,
independent contractor, designee, or assignee First National Bank of Raymond
may involve in the provision of Internet Banking.
- Any calendar day other
than Saturday, Sunday, or any holidays recognized by First National Bank.
Bill payments are processed on all business days that both the Federal
Reserve Bank and the US Postal System are operating and open for business.
Bank primary banking offices are located in Girard, Morrisonville, Pawnee,
Raymond, and Virden, IL, and located in the Central Time zone. For posting
purposes, the bank will process all transactions completed
by 6:00PM on that business date.
Transactions completed after 6:00PM, including
transfers, will be processed on the following business day. (Bill payments
will be processed once a day at our cut-off time, at 1:00PM Central Time on
any business day.)
Privacy Statement - First National Bank understands how important privacy
is to our customers. We have taken steps to insure your security and privacy
for your personal and financial dealings with the bank. Our customer privacy
statement can be obtained by clicking on the following link -
About Internet Banking
National Bank's Internet Banking consists of an online banking web site that
provides a complete array of financial services to its customers.
Internet Banking system that is accessible by First National Bank's
customers over the Internet currently consists of:
Account Inquiries, balances,
View Detailed Transactions
Various bookkeeping services
Payments to our loan accounts
For customers who select Bill Payment, these additional functions are available:
Fixed Recurring Payments
Variable Recurring Payments
Internet Security Information
First National Bank's Internet Banking system is part of a network that utilizes a
comprehensive security strategy to protect your accounts and transactions
conducted over the Internet. In-depth information on many of the techniques
and features employed by the system can be requested by contacting our
Internet Department via e-mail
. In addition to our log-on security,
we use the SSL (secure socket layer) encryption
technology for everything you do in the Internet Banking system. This
technology is automatically activated by your browser when it
attempts to connect to our system and it will
support 128 bit key lengths. Whenever SSL is securing your communications,
the browser will typically indicate the "secure session" by changing the
appearance of a small icon of a padlock at the bottom of the screen
. What this means to you is that your
communications are scrambled from your browser to our servers at all times
so no unauthorized party can read the information as it is carried over the
Internet. In addition, our servers have been
certified by a "Certificate Authority" that will assure you that you are
actually talking to our servers instead of someone pretending to be us.
During your use of the
Internet Banking system, we will pass a "cookie" to your browser for
identifying you during the session. We do not (and can not) use our cookies
to obtain new information about you. A "cookie" is security data that is
given to a browser by a web server that is returned by the browser on
subsequent transmissions to identify the user and encryption information.
When you log onto the system, this cookie enables us to process multiple
transactions during the session without you having to provide your Access ID
and Password for each individual transaction. When you log off, or after ten
minutes of inactivity, the cookie is no longer accepted and must be renewed
by requiring the Password to be reentered. A new cookie is
used for each
session. That way, no one can use the cookie to access your account.
to the security measures described above, there may be other security
notices posted on the web site regarding security issues. It is your
responsibility to read all applicable notices. One of the main security
features guarding the use of the Internet Banking system is the unique
combination of your Access Code and Password. It is important that you keep
your Password secret. We will not be liable for any losses resulting from
you permitting other persons to use your Access Code and Password to access
If you have more questions about our security systems for conducting
transactions safely over the Internet, contact
our Internet Banking
The Internet Banking service requires that the customer complete the
initial registration process. This involves completing a secure online
application to obtain all the information that we will need to enable the
service. The Internet Banking department will verify the information you
submitted for accuracy and authorizations. You will be notified by mail
concerning the status of your account. We do not guarantee that all
applicants will be accepted.
Security is very important to the Internet Banking system. At the time
you request the service, we will select a unique "Access ID" and then choose
a "Password" that will be used to gain access to the system. The "Access ID"
and "Password" will be provided to you by mail following this validation
process. The system will prompt you to change both the "Access ID" and
"Password" upon activation.
prevent unauthorized access and ensure the security of your accounts, we
will end your online session if we have detected no activity for 10 minutes.
This is to protect you in case you accidentally leave your computer
unattended after you logged on. When you return to your computer, you will
be prompted to re-enter your Password and your session will continue where
you left off.
your Password is used to access your accounts, you should treat it as you
would any other sensitive personal data. You should carefully select a
Password that is hard to guess. (We suggest that you stay away from names,
dates, and information that may easily be guessed). Keep your Password safe.
Memorize your Password and never tell it to anyone. You will be required to
change your Password every 90 days. This can be done at any time after you
logged on from the "options" menu.
You may request access to any
account that you are a signer. If you desire services that allow you to
initiate payments or transfers from the account, you will need the required
withdrawal authority over the account to be able to complete the
transaction. By using the service, you agree to maintain one or more
accounts with us and to keep sufficient balances in any account to cover any
transaction and fees that are ultimately approved by or related to the
system. If the accounts added to the service are jointly held or have
multiple signers, you agree that access to the information and all
transactions initiated by the use of your Access Code and Password are
authorized unless we have been notified to cancel the service.
Fees for the Internet Banking
The Internet Banking service
is currently available to our existing personal account customers at no
monthly charge. The Bill Payment feature is an optional service for
personal checking accounts. Currently the Bill Payment feature is available
to existing personal account customers at no monthly charge. Fees are
subject to change without prior notice.
Cancellation of Internet Banking
Your Internet Banking may be
canceled at any time by First National Bank in whole or part without prior
notice due to insufficient funds in one of your accounts or other
circumstances that may create an
unanticipated liability to us. You
will remain responsible for all transactions approved by the system prior to
the cancellation, and for any other fees associated with the service. After
cancellation, service may be reinstated once sufficient funds are available
in your accounts to cover any fees and other pending transfers or debits. In
order to reinstate services, you must call the First National Bank phone
number listed below in the Errors and Questions section.
Inquiries, Bill Payments and Transfers Limitations
You may use Internet Banking
to check the balance of your accounts and to transfer funds among your
accounts. There are no limits to the number of transfers or bill payments
from your Checking Accounts. First National Bank currently limits the
bill-payment service to only Checking Accounts. Please refer to the "Your
Deposit Account" brochure for transaction limitations on money market and
shown in your accounts may include deposits subject to verification by us.
The balance may also differ from your records due to deposits in progress,
outstanding checks or other withdrawals, payments or charges. A transfer
request may not result in immediate availability because of the time
required to process the request. If you have further questions, contact your
Customer Service Representative.
balances are updated periodically and the system will display the most
current "as of" date on the "accounts" summary page. There may be situations
that cause a delay in an update of your balances. The system will use the
most current balance available at the time of a transaction to base our
Bill Payment Service
The Bill Payment Service
allows you to set up your Payees/Merchants by entering the necessary
information where indicated. We are able to process payments to
payees/merchants that have a US Postal address. The Bill Payment service
will also allow you to see a history of all the payments made from your
limit for the total dollars of payments approved is governed by the system's
available balance in the checking account selected for making the payment.
You can withdraw up to the system's available balance as long as your
account shows sufficient funds to cover your payments. The payment will
normally be charged to your account on the business date that it is
payments may be scheduled for the current business day or any date in the
future at any time, they will only be processed once a day at our cut-off
time, at 1:00PM Central Time on any business day. Anything scheduled on a
non-business day, or after the cut-off time, will not be sent out until the
following business day. Since we must forward the funds and billing
information to the payee, some lead-time for payments is necessary. In
general, the system will attempt to tell you when you can expect the payment
to be received by the payee. The estimated payment arrival date is typically
shown on the check where you schedule the payment date below the amount
line. (Our system assumes the payee/merchant will promptly process the
payment on the business day it is received. Any delays caused by the
payee/merchant would result in additional days before the payment would show
on their records.) By using this service, you authorize us, and any
third-party payment-processing agent we may use, to choose whatever method
we feel is the most effective method to process your transaction.
frames generally will be determined by the way the payment is sent to the
payee. If we have to send a paper check in the US Postal system, we
typically suggest sufficient time as five (5) business days prior to the
payee receiving the payment for processing at their address. If the payee
accepts the payment electronically, we suggest sufficient time as three (3)
business days prior to the payee receiving the payment.
Our Liability for Incomplete
It is our responsibility to
process all bill payments properly initiated through the Internet Banking
system in accordance with this Agreement. We will be liable for damages, as
defined in this Agreement, where the system caused a payment delay or failed
to process a payment to be received by the payee/merchant by the tenth
business day following the date your account was charged for the payment.
Transfers will be processed within three business days of the completed
transfer transaction. We will not be liable if any of the following occurs:
- Funds are not showing on the system's available balance in your
account that is to pay for the bill or transfer at the time of transaction.
- Funds are subject to legal process or other encumbrances restricting
the payment or transfer.
- You had knowledge of or questions about the possible malfunction of
the system when you initiated the transaction.
- Any information provided by you about the Payee is incorrect.
- There are any delays in the handling of the payment by the Payees.
- Natural disasters (fire, flood, tornado, etc.) or other
uncontrollable circumstances (mail delays, power failures, etc.) prevent
proper completion and delivery of transactions.
- Other applicable laws and/or regulations exempt us from liability.
- It can be shown that the merchant or payee received the payment
within the normal delivery timeframe and failed to process the payment
through no fault of Internet Banking or our service providers.
- It can be shown that the delay was caused by unusual mailing delays
by the US Post Office.
We will reimburse you up to
$50 per payment for any late payment fees or penalties you are charged as a
result of the Payee/Merchant not receiving a payment by the Due Date if
the following apply:
- You scheduled the payment before the cut-off time on a transaction
date at least ten (10) business days prior to the Due Date.
- Correct information was provided to us about the Payee (name,
address, account number, and amount).
- Your account contained sufficient available funds to complete the
payment or transaction on the transaction date.
- The Payee was a Business Payee that charges late charges or
- Late payment fees or penalties were assessed by the Payee due to the
delay of this payment.
- You received no prior notice from the Payee/Merchant that there was a
problem with processing payments from our system.
- You received no notice within the ten business day period that would
have allowed you to alert First National Bank of a problem where we could
have taken corrective action to remedy the situation prior to the tenth day.
Notice of Your Rights and
Notify us immediately if your
Access ID and/or Password have been compromised, lost, stolen or used
without your authorization.
Failure to notify us immediately could
result in the loss of all money accessible by the Password. Telephoning us
at the number listed below in the Errors and Questions section is the best
way of limiting your possible loss. You
could lose all the money in
your account (plus your maximum overdraft line of credit, if you have one).
If we are
notified within two (2) business days after you discover that your Access ID
and/or Password has been compromised, lost or stolen, you can lose no more
than $50 if someone used it without your permission. If you do not notify us
within two (2) business days, and we can prove we could have prevented
someone from using the Access ID and Password without your permission, you
could lose as much as $500.
statement shows unauthorized transfers, notify us within 60 days after the
statement is mailed to you or viewed on your computer. After 60 days, if we
can prove that we could have stopped someone from taking the money if we had
been told, you may not get back any money from us. If a good reason, (such
as a long trip or hospital stay) kept you from informing us, we may extend
the time periods to a reasonable time.
Errors and Questions
In cases of errors or
questions concerning transactions completed with Internet Banking, do one of
the following, as soon as possible:
- Contact First National Bank of Raymond 800-500-3621 or
- Write to First National Bank of Raymond at 403 East Broad Street/Box
469, Raymond, IL 62560 or
- Initiate a payment
inquiry on your PC through e-mail to email@example.com.
hear from you within 60 days after you receive the first statement or
notification in which the error or problem appeared. Please include the
- Account Number and your Access ID
- Description of the error or what you are unsure about, plus an
explanation of why you believe it is an error or why you need more
- Tell us the amount of the suspected error.
- For a Bill Payment error tell us:
- Checking account number
used to pay the bill
- Payee name
- Date the payment was sent
- Confirmation number
- Payment amount
- Payee account number for
the payment in question.
tell you the results of our investigation within ten (10) business days
after we hear from you (20 business days if the transaction involved a new
account). Any confirmed error will be corrected promptly by the bank. If we
need more time we may take up to 45 business days to investigate (90
business days if the transaction involved a new account). If we choose to
take up to 45 business days, we will give you a provisional credit to your
account within ten (10) business days (20 business days if the transaction
involved a new account). Your account is considered a new account for the
first 30 days after the first deposit is made, unless each of you already
has an established account with us before this account is opened. If we
decide there was no error, we will furnish you with a written explanation
within three (3) business days after the investigation is complete. For
complete details regarding your rights and responsibilities pertaining to
unauthorized transfers and error resolution, please refer to the "Your
Deposit Account" brochure.
Disclosure of Account Information to Third Parties
Information to third parties
about your account(s) or the transaction(s) you make will only be disclosed
if at least one of the following applies:
It is necessary to complete a transaction.
To verify the existence and condition of your account to a third
party such as a credit bureau or merchant.
To comply with a governmental agency or court order.
If permission is given to us by you, which we may require to be in
To collect information for internal use, the use of our service
providers, and our servicing agents and contractors concerning our
electronic funds transfer service.
It involves a claim by or against us concerning a deposit to or
withdrawal from your account.
Where otherwise required or permitted under state or federal laws
No Signature Requirements
When any payment or other
on-line service generates items to be charged to your account, you agree
that we may debit the designated account, or the account on which the item
is drawn, without requiring your signature on the item and without any
notice to you.
First National Bank is not
responsible for any electronic virus or viruses that you may encounter. We
encourage our customers to routinely scan their PC and diskettes using a
reliable virus product to detect and remove any viruses. Undetected or
un-repaired viruses may corrupt and destroy your programs, files and even
your hardware. Additionally, you may unintentionally transmit the virus to
You may terminate the use of
Internet Banking by contacting First National Bank in writing by mail,
e-mail, or personal delivery to First National Bank. If your account is
closed or restricted for any reason, Internet Banking accessibility will
This Agreement shall be
governed by and construed in accordance with the laws of the State of
This agreement may not be
assigned to any other party by you. We may assign or delegate, in part or
whole, to any third party.
Ownership of Material
First National Bank utilizes the Fiserv eCom system for its Internet Banking services and
the Fiserv Paytraxx system for Bill Payment services. eCom, and Paytraxx
are trademarks of Fiserv. Unauthorized reproduction in whole or part is
Terms and conditions of this
agreement may be amended in whole or part at any time within 30 days written
notification prior to the change taking effect. If you do not agree with the
change(s), you must notify us in writing prior to the effective date to
cancel your access. Amendments or changes to term(s) or condition(s) may be
made without prior notice if it does not result in higher fees, increased
liability to you, or if we deem that the services provided will be
considered more restrictive by our average customer.
This Agreement supplements any other agreements or disclosures related to