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EnFact^® Fraud Detection Alerts

Protecting your debit card from fraud requires monitoring 24/7. The First National Bank of Raymond provides automated fraud detection alerts for your debit card. If potentially fraudulent transactions are taking place, you will get either a voice, e-mail or text alert notification to confirm the purchase or report as fraud.

What We Monitor

Your card transactions are monitored for purchases outside your normal purchasing patterns, unusual time frames and geographical locations. We also monitor for purchase patterns that are consistent with previously identified fraud trends.

How We Contact You

How we contact you will depend on whether the phone numbers we have on file are landlines or mobile devices. If a mobile phone number exists, you will receive a SMS/text message. Otherwise, our customer representatives will call or you will receive an automated voice message.

Receiving a Text Message

• The text message will arrive with a 5-digit code 37268 and will contain our financial institution name, dollar amount of the transaction and merchant name.
• If it is a valid charge, reply “Yes” and retry your transaction. You will be able to proceed and continue to use your card with confidence.
• If it is not a valid charge, reply “No.” The transaction will be declined and your card will be blocked to avoid fraudulent transactions. 
• Please note: if you have reported your card using our after-hours number, contact your local branch to order a replacement card.
• Do not reply to the text message with any personal or confidential card information.

  The First National Bank of Raymond does not charge for this service. However, message and data rates, which are typically assessed by your data provider, may apply. To opt-out of FNB Raymond’s Text Fraud Alerts, reply "STOP" to the message. 

Receiving an E-mail Alert

• The Fraud Protection Alert e-mail will provide a Case ID, Cardholder’s first and last name and the last 4 digits of the card in question.
• There will be a statement about our fraud protection solutions

Avoiding E-mail and Text Alert Scams

If ever in question, call us direct. 217-229-3701

Remember: The First National Bank of Raymond will never call, text or email you requesting your personal information, including card numbers, passwords or PIN. If you receive a suspicious phone call or email asking for your personal or confidential information – do not respond. Immediately contact us at 217-229-3701.

Card Lost or Stolen?

If your card is lost or stolen please contact us as soon as possible. To report a lost or stolen Debit/ATM card during regular banking hours, contact your local branch. To report a lost or stolen Debit/ATM card after regular banking hours, call 800-544-8969.

Please note: If you have reported your card using our after-hours number, contact your local FNB branch to request a replacement card.

Immediately, open your FNB CardValet^® app and set the lost card to the OFF setting. This can be done anytime from your mobile device. When your cards are OFF, no withdrawals or purchases will be approved. (Learn more about CardValet^® here.)

Safe Deposit Boxes

A Safe Deposit Box provides you with a safe and secure place to store important documents and other valuables. Our Raymond, Girard, Virden and Pawnee locations have various sizes to rent at a low-cost annual fee.

Wire Transfer

A wire transfer is the process of transferring money from one bank to another, anywhere in the country. This type of transaction can move money more quickly than any other means. A wire transfer provides you with added peace of mind when a time sensitive financial need arises.

Notary Services

Do you need the services of a Notary Public? Our Raymond, Girard, Virden and Pawnee locations have licensed Notary Publics on staff and ready to assist you.

Cashier’s Checks

In situations where personal checks or cash are not accepted, a Cashier's Check might be a payment option. We have Cashier’s Checks available at all five of our locations.

Bank by Mail

Are you unable to get to the bank during normal business hours? Enjoy the convenience of banking by mail. The nearest post office becomes your banking center when you mail deposits, loan payments, and other transactions.